Why AFA

Members Helping Members: AFA’s Employee Assistance Program

Recently completing AFA EAP/Professional Standards Training are these Continental and United Flight Attendants from Newark, Cleveland and Houston.  These trained volunteers will now be working hard for us locally, with the assistance of the entire AFA EAP network.

Recently completing AFA EAP/Professional Standards Training are these Continental and United Flight Attendants from Newark, Cleveland and Houston. These trained volunteers will now be working hard for us locally, with the assistance of the entire AFA EAP network.

We’ve all faced moments of crisis in our professional and personal lives, when our problems overwhelm normal coping strategies. AFA makes sure you have someone to talk to – in fact, we train your peers to help you solve your problems without resorting to company involvement.

AFA EAP is a confidential resource available to all AFA members, their families and their partners. It provides three distinct but interrelated services, including:

  • Assessment, support and resource referral
  • Advancement of professional standards through conflict resolution
  • Response to critical and traumatic incidents.

No problem is too small for AFA EAP! In fact, we encourage Flight Attendants and their immediate families to call when a concern first develops. The unique services of our program are available to Flight Attendants at airlines where we have an ongoing union organizing campaign as well. Remember, reaching out for help is a sign of strength, not weakness. Usually the sooner you share a problem, the sooner you begin to find a solution.

AFA has trained EAP representatives at every airline, in every domicile. You can also call a 24-hour help line at AFA International headquarters in Washington, DC, staffed by licensed and certified mental health professionals. The number is 1-800-424-2406. We offer resources as well as referrals to your AFA EAP Reps to assist members and their families. For more information, visit our website at: www.afacwa.org/eap

Are EAP services confidential?

Yes!
 Your contacts and discussions with the EAP are confidential. Information is only released in accordance with federal and state confidentiality regulations.

Does the EAP cost anything?

No!
 Supported by your union dues since 1980, AFA-CWA’s nationally acclaimed EAP has provided free services to thousands of Flight Attendants, their families, and partners.

How do I access the EAP?

Many ways!
 You can contact your local peer representative directly or call the International helpline at 1-800-424-2406 or 202-434-0560 to help you access services. You can also visit the EAP Department website at www.afacwa.org/eap to find a peer representative at your local.

When should I call the EAP?

Anytime!
 Or as soon as you, your partner, or family feel like a problem is getting too difficult to handle alone. No matter how small or large the problem may be, AFA-CWA EAP can help.